We’re Living in the Era of Patient Experience

It’s not just a buzzword - it’s the future.

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The medical world has come a long way since the germ theory of disease.

Over the past 200 years, we’ve discovered the causes of most common ailments, and many uncommon ones. We’ve developed a vast array of treatments in order to correct them.

But the evolution of healthcare isn’t over.

What does the future look like? Here’s a hint: The first Certified Patient Experience Professional (CPXP) examinations were administered in December of 2015.

Outcome based healthcare, HCAHPS scores, and value based payments have fundamentally changed the healthcare business.

The way we measure outcomes isn’t just, “Did you get better?” It’s, “How was your overall experience?”

What was the environment like? Was it peaceful and quiet, or hectic and noisy? Were your caretakers responsive to your needs?

Providers aren’t just being measured on their actual performance, they’re also being measured on patients’ impression of their performance.

Creating a positive patient experience is no longer optional.

Patients expect:
User-friendly Facilities
Quiet Spaces
Responsive Caretakers
Control of Entertainment Options
Comfort & Convenience
Aesthetically Pleasing Environments

Providers who have embraced this change are growing and expanding.
Those who haven't are already disappearing.

To deliver that kind of patient experience without significantly increasing the cost of care requires a concerted effort from everyone involved in the healthcare process.

From the way in which treatments are administered to the way facilities are designed and operated, everything plays a part.

That’s where D&L Communications comes in.

We use innovative display solutions and a consultative approach that’s grounded in the theory of supportive design to enhance healthcare facilities, helping them deliver a more positive patient experience.

It’s one piece of a larger puzzle, but it’s a piece that makes a real difference in patient’s lives, and in their reported experience.

Patient Experience In Action

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Examples
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1

Digital Art

Displaying art, or soothing images of nature, correlates with improved HCAHPS ratings for pain management, cleanliness of the hospital, overall hospital rating, and willingness to recommend a hospital.

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2

Patient Television

Provide a needed sense of control while helping patients pass the time with entertaining and educational content options.

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3

Wayfinding Systems

Guide patients and visitors through your facility using technology they’re already familiar with.

1 Digital Art

Displaying art, or soothing images of nature, correlates with improved HCAHPS ratings for pain management, cleanliness of the hospital, overall hospital rating, and willingness to recommend a hospital.

2 Patient Television

Provide a needed sense of control while helping patients pass the time with entertaining and educational content options.

3 Wayfinding Systems

Guide patients and visitors through your facility using technology they’re already familiar with.

Curious about what D&L can do for your organization?

Let us know what you're working on and we'll put together a quote. For product purchase inquiries or other questions, contact us here.